Paying For Service

Private Psychological Services are not covered by MSI. Clients seeking services at our practice are required to pay and then submit their claim through their private health insurance. Clients are advised to check their private insurance plans, as well as any employee assistance programs at work in advance of service, as many plans cover part or all of the fees for psychological services. Your private insurance plan may or may not require a referral from your physician. Please check this in advance.

Our rate for psychological service is $195.00 per hour. Dr. Hann’s rate for psychological service may be higher depending on the expertise required. There is no tax on psychological service since it is considered a health related service and therefore HST exempt. Assessment, consultation and group costs depend on the service required. For non-therapy services, we will provide estimates in advance. Therapy costs are billed on an hourly basis for the time used.

We accept payment by Visa, MasterCard or Interac. While we do accept cash, we prefer payment by credit card or debit. Cheques are not accepted. Clients are required to pay the fee at the end of each session. Receipts will be provided. We are unable to offer direct billing to insurance companies.

If you do not come prepared to pay for service, we will not be able to see you. You may find this strict, but this policy is intended for us to be able to focus on the psychological treatment and to avoid problems that could arise in the future if payment is not made at time of service. We reserve the right to proceed to collection for non-payment of fees.

Our Fees

Therapy and Consultation

Our rate for Therapy and Consultation is $195.00 per therapy hour (50 minute session). Dr. Hann’s rate for Therapy and Consultation may be higher depending on the expertise required. A therapy or consultation hour is 50 minutes of direct service and 10 minutes of indirect service. Indirect service is devoted to notes and file management related to your care.


Our rate for Assessment service is $195.00 per hour. Dr. Hann’s rate for Assessment service may be higher depending on the expertise required.

Many types of assessments are costly and we bill throughout the assessment process and provide receipts throughout, rather than providing you with a large bill at the end. We do provide you with an estimate of time needed to complete the entire assessment process before the process begins. In some circumstances, we may require a retainer before beginning the assessment process. Draft and final reports are not released before required fees are paid.


Our rate for Group therapy varies depending on the length of sessions and the duration of the group, but is generally less expensive than our $175.00 hourly rate.

Whenever possible we issue receipts for “psychological services” for our groups and in many cases group therapy is eligible to be reimbursed under private health plans. Please verify with your insurer in advance.

Late Cancellations and No Shows

Appointment times are reserved for your exclusive use and it is your responsibility to provide us with at minimum of 24-hours’ notice of cancellation, which allows us to offer the time to another client. Monday appointments must be cancelled no later than 5 PM of the preceding Friday. Appointments occurring on the day after a holiday must be cancelled 24 hours on the day before the holiday (e.g., If the holiday falls on a Monday the cancellation must occur on the preceding Thursday). When you initiate treatment, we ask you to provide a credit card number and signed authorization to bill your card in the event of a No Show or Late Cancellation. If you decide to not provide us with this information to secure your future appointments and fail to attend a scheduled appointment, we will contact after the missed appointment and ask you to settle the outstanding bill immediately. No future appointments can be held or made until your outstanding account has been settled. Receipts for missed appointments say “Missed Appointment” as it would be fraudulent to insurers to indicate otherwise.