Paying For Service

Private Psychological Services are not covered by MSI. Clients seeking services at our practice are required to pay and then submit their claim through their private health insurance. Clients are advised to check their private insurance plans, as well as any employee assistance programs at work in advance of service, as many plans cover part or all of the fees for psychological services. Your private insurance plan may or may not require a referral from your physician. Please check this in advance.
Our rate for psychological service is $210.00 per hour. Dr. Hann’s rate for psychological service may be higher depending on the expertise required. There is no tax on psychological service since it is considered a health related service and therefore HST exempt. Assessment, consultation and group costs depend on the service required. For non-therapy services, we will provide estimates in advance. Therapy costs are billed on an hourly basis for the time used.
We accept payment by Visa, MasterCard or Interac. While we do accept cash, we prefer payment by credit card or debit. Cheques are not accepted. Clients are required to pay the fee at the end of each session. Receipts will be provided. We are unable to offer direct billing to insurance companies.
If you do not come prepared to pay for service, we will not be able to see you. You may find this strict, but this policy is intended for us to be able to focus on the psychological treatment and to avoid problems that could arise in the future if payment is not made at time of service. We reserve the right to proceed to collection for non-payment of fees.

Late Cancellations and No Shows

Appointment times are reserved for your exclusive use and it is your responsibility to provide us with at minimum of 48-hours’ notice of cancellation, which allows us to offer the time to another client. Monday appointments must be cancelled no later than 5 PM of the preceding Thursday. Appointments occurring on the day after a holiday must be cancelled 48 hours on the day before the holiday (e.g., If the holiday falls on a Monday the cancellation must occur on the preceding Wednesday). When you initiate treatment, we ask you to provide a credit card number and signed authorization to bill your card in the event of a No Show or Late Cancellation. If you decide to not provide us with this information to secure your future appointments and fail to attend a scheduled appointment, we will contact after the missed appointment and ask you to settle the outstanding bill immediately. No future appointments can be held or made until your outstanding account has been settled. Receipts for missed appointments say “Missed Appointment” as it would be fraudulent to insurers to indicate otherwise.